- USER INFORMATION
Who is responsible for processing your personal data?
Arcadia Escape Room is the DATA CONTROLLER responsible for processing the USER’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR), and Organic Law 3/2018 of December 5 (LOPDGDD).
Why do we process your personal data and for what purposes?
Based on the form where we obtained your personal data, we will process it confidentially to achieve the following purposes:
In the Contact form:
- To respond to inquiries or any requests made by the user through any of the contact methods available on the data controller’s website.
(by the legitimate interest of the data controller, art. 6.1.f GDPR) - To send commercial advertising communications via email, fax, SMS, MMS, social media, or any other current or future electronic or physical means that allows commercial communications. These communications will be made by the data controller and will be related to its products and services, or those of its collaborators or suppliers, with whom it has an agreement for promotion. In this case, third parties will never have access to the personal data.
(by the consent of the data subject, 6.1.a GDPR) - To perform statistical analysis and market research.
(by the legitimate interest of the data controller, art. 6.1.f GDPR)
In the E-commerce form:
- To manage your online purchase or order, process payment, and proceed with shipment or activation, based on the general terms and conditions of the contract.
(for the execution of a contract or pre-contract, 6.1.b GDPR) - To manage, maintain, improve, or develop the services provided.
(for the execution of a contract or pre-contract, 6.1.b GDPR) - To conduct satisfaction and quality surveys.
(by the legitimate interest of the data controller, art. 6.1.f GDPR)
How long will we keep your personal data?
Data will be retained no longer than necessary to fulfill the purpose of processing or as required by legal provisions. Once it is no longer needed, it will be deleted with appropriate security measures to ensure anonymization or complete destruction of the data.
Who do we share your personal data with?
No personal data will be disclosed to third parties except if necessary for the development and execution of the processing purposes, to our service providers related to communications, with whom the DATA CONTROLLER has signed confidentiality and data processing agreements required by current privacy regulations.
What are your rights?
The rights of the USER are:
- The right to withdraw consent at any time.
- The right of access, rectification, portability, and deletion of your data, and to limit or object to its processing.
- The right to file a complaint with the supervisory authority (www.aepd.es) if you believe the processing does not comply with current regulations.
Contact details to exercise your rights:
You can exercise your rights by sending a written request to Arcadia Escape Room – Email: info@escaperoomarcadia.com.
- MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
USERS, by checking the appropriate boxes and entering data in the fields marked with an asterisk (*) on the contact form or presented in download forms, expressly and freely consent that their data is necessary to address their request, while providing data in the remaining fields is voluntary. The USER guarantees that the personal data provided to the DATA CONTROLLER is accurate and is responsible for notifying any changes to it.
The DATA CONTROLLER informs that all data requested through the website is mandatory, as it is necessary to provide optimal service to the USER. If all data is not provided, there is no guarantee that the information and services provided will fully meet your needs.
- SECURITY MEASURES
In accordance with the provisions of current personal data protection regulations, the DATA CONTROLLER complies with all provisions of the GDPR and LOPDGDD for processing personal data under its responsibility and adheres to the principles described in Article 5 of the GDPR, ensuring data is processed lawfully, fairly, and transparently in relation to the data subject and is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
The DATA CONTROLLER guarantees that appropriate technical and organizational policies have been implemented to apply the security measures established by the GDPR and LOPDGDD to protect the rights and freedoms of USERS and has provided them with adequate information to exercise these rights.
For more information on privacy guarantees, you can contact the DATA CONTROLLER at Arcadia Escape Room – Email: info@escaperoomarcadia.com.
